Selling and Shipping Policies

When you purchase from Casca Grossa you have the peace of mind to know that your merchandise will arrive safe and in a few days.   As we all know, USPS is one of the most, if not the most, reliable postal service on earth.

Unlike others online sellers, we stand behind our products and our main goal is to make our customers satisfied and build a customer-seller relationship.

Our customers are our friends and we will get our of our way to please them.

Some periods of the year such as Christmas, the postal service deliveries slow down due to volume of services. Please understand that this is out of our control.

Shipping to US:

All our packages leave to their destination with delivery confirmation service and this means that if you don’t receive the package in a few days we can track it and find your merchandise.

We don't insure packages, and insurance can be obtained upon request for actual cost.

Orders shipped within the US will be sent via USPS. If you need rush shipping, we offer FedEx 2nd day delivery for $13 to the US. Fees will apply as follow:

            2^nd day air: Add $13

            Next Day Air: upon request - actual cost

            Next Day Saturday: upon request - actual cost

 

International Orders (including Canada)

Unless your purchase is shipped EMS (extra $35) there is no tracking or insurance included. We cannot be held responsible for lost or damaged packages in the mail.  We strongly encourage you to pay for insurance, it can be obtained upon request for actual cost.  

The only shipping proof we can provide is a copy of the USPS receipt stating date, weight and country the package has been shipped to.

International Shipping Fees:

The fees are the approximate difference between shipping to US and to your destination.

If there is any discrepancy in your shipping charges when you place an order, we will e-mail you before we charge your card and ship the order.

Any order can be shipped EMS Express for $35

We don't insure packages, and insurance can be obtained upon request for actual cost.

Confidentiality

We at Casca Grossa guarantee that your data will only be used for charging and shipping purposes.  Your e-mail address will also be added to our mailing list and you will receive no more than 2 (two) e-mails per week with subjects such as new products, sales and sponsored events.  We will not give away our information to any partner business.

You can be removed from the mailing list at any time, by emailing us with the subject “REMOVE”.